The warranty of this STANLEY® product is covered by A.R.North America as the manufacturer. This product has a 2 (two) year limited warranty. Please read the following carefully to understand what each warranty entails:
This product is under warranty to the original retail consumer against defects in material and workmanship for a period 1(one) year and is a complete “bumper to bumper” warranty including the spray gun, the high pressure hose and all accessories from the date of purchase. The warranty is not transferable or assignable.This warranty covers replacement parts. This limited one year warranty applies only to products used in consumer applications and is void in rental or any commercial application. Reasonable care must be used in conformity with operation and maintenance instructions in the owner’s manual and quick start guide. Failure to follow these instructions will void this warranty. This warranty gives you special legal rights and you may also have other rights which vary from state to state.
The second year of the warranty only covers manufacturer defects.
If your pressure washer develops a problem please review the following steps:
- Refer to our online help center to troubleshoot the problem
- Fill out our the online product registration form
- Call our toll-free number at 1-866-508-1330 to speak with a customer service professional
Monday – Friday 8:00 a.m. to 5:00 p.m. Central Standard Time (CST)
Many times a friendly customer service professional will work with you to fix the issue. We find in many cases we can walk you through the steps to make adjustments to get the pressure washer operating as expected. If the pressure washer needs to be returned for repair, shipping costs to the company must be paid by the customer.
A Return Merchandise Authorization (RMA) Number will be issued for the return. In order to Upon receiving the power washer, the company will repair or replace the unit. Once the unit is fixed or replaced, we will send unit back at no charge.
Please note: Power washers sent to the company without an RMA Number and proof of purchase will NOT be accepted and returned at expense of the sender.
The fastest most direct warranty claim process please fill out the online product registration form before calling us.